Everything you need to know about Care Refresh.

This document is just too good to share internally, so for the first time, we have made it public to anyone to view!

DJI care refresh is an insurance program run by DJI that allows the drone flyer to have peace of mind wherever and whenever they fly. This protection protects the pilot against the inevitable mishaps of flying and provides them with a replacement at a fraction of the cost. (Paid as an excess fee).

This refresh program has you covered in any accident (including water damage) provided you are able to present your damaged drone to DJI during your claim. No drone, no claim.

Please note: The customer can have a completely mangled drone with parts everywhere, gimbal dangling, arms barely attached and that still qualifies for a replacement!

Care Refresh runs for 12 months and provides you with up to 2 replacements during that 12 months. Fortunately at DJI STORE AU, we exclusively offer an extended year called Care Refresh +. This extends your Care Refresh by another year, with 1 replacement in that second year.

Below are the products, cost and cost of replacement offered by DJI for Care Refresh.

Product

Cost

First Replacement

Second Replacement

OSMO Action

$59

$49

$59

Spark

$99

$79

$99

Mavic Air

$149

$129

$169

Mavic Pro

$169

$139

$199

Mavic Pro Platinum

$219

$159

$229

Mavic 2 Series

$169

$159

$169

Phantom 4 Advanced

$229

$189

$269

Phantom 4 Pro

$259

$209

$319

Inspire 2

$519

$369

$579

Zenmuse X4S

$99

$79

$119

Zenmuse X5S

$329

$269

$399

Zenmuse X7

$789

$649

$849

 

Below are the products, cost and cost of replacement offered by DJI for Care Refresh +.

Product

Cost

Only Replacement

OSMO Action

$49

$49

Spark

$69

$59

Mavic Air

$119

$109

Mavic Pro

$129

$109

Mavic Pro Platinum

$159

$119

Mavic 2 Series

$149

$159

Phantom 4 Advanced

$149

$149

Phantom 4 Pro

$199

$189

Inspire 2

$399

$359

Zenmuse X4S

$79

$79

Zenmuse X5S

$249

$229

Zenmuse X7

$339

$339

 

We have a special case for the OSMO Pocket where it is called the OSMO Shield. This extends your warranty from 12 months to 24 months and provides you with 1 replacement during that period, free of charge! Water damage is definitely covered and you get free shipping throughout the replacement process! How good is that! The cost for the OSMO shield is $69.

Product

Cost

Replacement Cost (2 years)

OSMO Pocket

$69

$0

 

Furthermore, you gain rapid support from DJI, giving you a quick turnover to get a replacement along with VIP phone service and free shipping. The replacement you will receive will be a like new unit, not a brand new unit. This is still a very good deal as it is a fraction of the cost of your initial investment.

If you need to make a claim, they are done through DJI’s online repair request form found here; https://repair.dji.com/repair/. Simply log into your account, follow the prompts, make sure to tick the care refresh box and include an attach of your invoice. If you have purchased from one of our stores and have lost your invoice, please do not hesitate to contact us as we will email you a copy in no time! After you have filled out the form, DJI will send you further instructions as well as a shipping label. You simply need to send off your drone with your repair form. When they contact you, state that you will use care refresh as your replacement and they then will ship you your replacement drone after payment has been cleared!

We’ve had even the most experienced pilots have mishaps due to things out of their control. We always highly recommend you to purchase care refresh with your drone as you only have 48 hours after activation to purchase it.

Email us today, info@d1store.com.au, to learn more or to learn how you could score two years of care refresh with your purchase!